Crafted for you, from the moment you order
Luxury outdoor furniture is rarely sitting on a shelf. Every piece we offer is made to order by the brand, in the structure, finish and fabric you choose. Here is how the process works, how long it takes and what to know before you place your order.
Every piece is made around your choices
Each brand we represent offers its designs in many structures, finishes and fabrics. With so many combinations, no brand can keep every version ready in stock. Instead, every piece is made to order, so what you receive is built in exactly the configuration you selected.
To shorten waiting times, brands keep some of their most requested structures ready in advance. These are the pieces you will see marked In stock. Even then, the fabrication of the remaining parts and the cushioning are only made once your order is confirmed.
This is what makes luxury outdoor furniture personal: made for your space, in your finishes, by the brand itself.
From your order to your terrace
Choose your configuration
Select the design, structure, finish and fabric. Our team confirms what is available for each piece before you order.
Order confirmed
Once your order is placed, it is sent to the brand and manufacturing of your pieces begins.
Fabrication and cushioning
The brand completes the remaining parts and makes the cushions in your chosen fabric. For In stock items this usually takes 3 to 4 weeks.
Ready for delivery
When your pieces are complete, our team keeps you updated and arranges the next steps for delivery.
Every order follows the same path. Timelines depend on the brand and on the pieces you choose.
What In stock really means
An In stock tag means the brand already holds the frame of that piece. It does not mean the complete product is waiting to be shipped the same day.
The frame is held in stock in selected finishes only. You can check the available finishes in the Technical Information section of the product page, or ask our brand experts. Before you order, please confirm with our team that the frame and finish you have chosen are in stock.
After that, the cushions and remaining parts are made, which usually takes 3 to 4 weeks.
Fully made to order pieces follow each brand's own manufacturing timeline, which can be longer. Our team will share the expected timeline for your pieces before you confirm your order.
How long will my furniture take?
Find the brand of your furniture below. The time shown is how long the brand needs to make your pieces after you place your order.
Example: a DEDON sofa takes about 6 to 8 weeks to make in full. If the DEDON frame is already ready, only the cushions are made, which takes about 3 to 4 weeks.
| Brand | Full production time | Frame ready (cushions only) |
|---|---|---|
| Atelier ROA | 4 to 6 weeks | Our team will confirm |
| Bivaq | 4 to 6 weeks | Our team will confirm |
| Danao | 4 to 6 weeks | 3 to 4 weeks |
| DEDON | 6 to 8 weeks | 3 to 4 weeks |
| Diabla | 8 to 12 weeks | Our team will confirm |
| Ethimo | 4 to 6 weeks | 3 to 4 weeks |
| Fast | 6 to 8 weeks | Our team will confirm |
| Gandia Blasco | 8 to 12 weeks | Our team will confirm |
| Gloster | 8 to 12 weeks | 3 to 4 weeks |
| Indigenus | 8 to 10 weeks | Our team will confirm |
| Ledge | 4 to 6 weeks | Our team will confirm |
| Novara | 10 to 12 weeks | Our team will confirm |
| Roda | 6 to 8 weeks | Our team will confirm |
| Todus | 5 to 6 weeks | Our team will confirm |
| Umbrosa | 3 weeks | Our team will confirm |
Times are approximate, counted in weeks from the day your order is confirmed, and do not include shipping and delivery. Our team will confirm the exact time for your pieces before you order.
Our order and refund policy
We recommend checking your choice of design, size, finish and fabric carefully with our team before you confirm your order.
Made specifically for you
Because every piece is made specifically for you, manufacturing starts as soon as your order is placed.
No cancellation or refund
Once production begins, confirmed orders cannot be cancelled and are not eligible for a refund.
Damage and quality issues
The only exceptions are pieces that arrive damaged or with a quality issue. In these cases, our team will work with you and the brand to resolve it.
Made to order, explained
Answers to the questions we hear most about how our furniture is made and delivered.
Still have a question?
Talk to our teamWhy is all of our furniture made to order?
Each design comes in many structures, finishes and fabrics, so it is not possible to keep every combination ready. Making each piece to order means you receive exactly the configuration you chose.
If a product says In stock, will I receive it straight away?
Not immediately. In stock means the frame is ready in selected finishes only. Please confirm your finish with our team before ordering. The cushions and remaining parts are then made, which usually takes 3 to 4 weeks.
How long do fully made to order pieces take?
Each brand has its own manufacturing timeline, and it also depends on the piece and the finishes you choose. You can see the typical production time for each brand in the table above, and our team will confirm the exact timeline before you place your order. Ask about your pieces.
Can I cancel or change my order after placing it?
No. Manufacturing starts once your order is placed, so confirmed orders cannot be cancelled or refunded. Please review every detail with our team before confirming.
What happens if my furniture arrives damaged or with a quality issue?
Damage and quality issues are the exceptions to our no refund policy. Contact our team as soon as possible with photos and your order details, and we will work with you and the brand to resolve it.
Can I see finishes and fabrics before I order?
Ask our team which options are available for the piece you like, and we will guide you through the choices before you confirm.
Best online price, guaranteed
Found a lower price for the same piece elsewhere online? Tell us, and we will match it. One message is all it takes, and our team will take care of the rest.
For further information on our Price Promise, please contact us at +971 (4) 342 6831 or send us an email at info@nextspace.me.
Send an enquiry
Fields marked * are required.